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Mission Copernicus

Humanizing information provision

The end user at the centre: towards rehumanising information provision in care and wellbeing.

Why Copernicus? More than 500 years ago, Nicolaus Copernicus proved something that turned the world upside down. He showed that the Earth is not the centre of our solar system, but the Sun. A revolutionary thought that changed forever how people saw the world.

That same spirit inspires us today, but now in healthcare. It is not the systems, the technology or the institutions that take centre stage, but the person. Care change is no longer about the patient alone, but is co-created with them. Their voice gives direction and creates solutions that truly make a difference.

What is Mission Copernicus?

Mission Copernicus is a movement and a substantive framework for person-centred information provision in care and wellbeing. It arose from a widely shared realisation: the current system fails to adequately place people at the centre. Not through unwillingness, but through structural causes. Systems are fragmented. Interests diverge. Citizens and professionals have too little say in the digital infrastructure that shapes their lives and work.

Mission Copernicus advocates for a fundamental shift: a digital infrastructure that is carried by people. This requires not just isolated participation initiatives, but a different way of organising: different decision-making, different say, different responsibilities.

Mission Copernicus forms the substantive foundation of CareCodex. The vision, values and principles developed through this process are the basis of everything we do.

How Mission Copernicus came about

Mission Copernicus was not conceived at a desk. It emerged through collaboration with a broad and diverse group of people who all saw the same thing: digital care connects too little with the people it is meant to serve.

On behalf of the Dutch ministry of Health, Welfare and Sport, citizens, healthcare professionals, policymakers and lived experience experts came together. Combined, over 500 years of experience in the care sector, from both system knowledge and lived experience. In multiple interactive sessions, they shared challenges, envisioned a better future and worked towards concrete tools for change.

What marked these sessions was energy and a shared conviction: fundamental change is possible, but only if it is carried by all those involved. The outcomes are not a theoretical plan. It is a shared blueprint of what is needed.

Four core values as a compass

The four core values of Mission Copernicus are not abstract ideals. They help to make sharp choices in practice when designing, making decisions and evaluating.

Relationships over systems

Care is about contact, trust and proximity. Digital solutions must strengthen that relationship. Every innovation starts with the question: does this help the connection between people? Technology facilitates the conversation, it does not replace it. And a personal conversation is never replaced by a digital alternative unless necessary.

Space for tailored solutions

Rules and standards are useful, but the situation of a person comes first. Every person is different, every moment is different. A professional must always be able to deviate if the situation calls for it. Technology must be flexible enough for that.

Learning capacity over compliance

Digital care is never finished. What works today can be different tomorrow. Reflection and adjustment are a fixed part of every project, not an exception. Mistakes are learning moments. And decisions are never final if practice shows otherwise.

Equality and participation

Citizens and professionals are not a sounding board, they are co-designers. This means a clear role in decision-making, sufficient time and resources to fulfil that role, and feedback on what has been done with their input. Without that, participation is a formality.

Four governance principles

Good values are a start. But they only really make a difference when they are embedded in how decisions are made. Governance means: who decides what, on the basis of what information and with what responsibility. Mission Copernicus uses four principles that form the basis for this.

Formal say for end users

End users have a permanent role in all stages of development and decision-making. With a clear mandate and the resources to make that mandate work.

Separation of functional and technical governance

What a system must be able to do is determined by the people who work with it. How that is built technically is a separate question that comes after. This separation is crucial: if technicians also determine what is needed, the perspective of the end user disappears.

Practice-oriented custodianship

Whoever is responsible for a system or standard must be able to carry that responsibility on the basis of practical knowledge. Custodianship is not an administrative role. It requires involvement in what happens in daily work.

Structural participation

You do not organise a say with a single meeting. It requires fixed structures, recurring moments and clear agreements. This turns participation into a normal way of working.

The documents

The vision and recommendations are worked out in two public documents. The recommendations report contains the rationale for the vision, governance principles and concrete recommendations to the ministry and the field. The guide is the practical translation: formats, tools and working methods to structurally embed the voice of end users in projects, standards and programmes.

Frequently asked questions

We move forward together

Are you working on a trajectory in which governance, end-user involvement or networked care play a role? We are happy to think along with you.

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